Cancellation & Returns Policy
You as a customer can cancel your order anytime before the product gets dispatched for which you have placed an order directly from your account on the Tops Website “tops.in”. In such a case Tops will refund any payments already made by you for the order as a Store Credit, which can be used on future purchases.
You can cancel order by visiting your orders section.
A. To cancel items that aren't dispatched yet:
1. Go to “Orders”
2. Select the order you want to cancel and click Cancel
Note: Your order will be cancelled instantly and a refund will be processed within 72 hours to your original payment method, if the payment was already made.
B. If your order has already been dispatched:
Such Orders cannot be cancelled
C. If tops suspect any fraudulent transactions:
If tops suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website, tops at its sole discretion could cancel such orders. Tops will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
D. If your order is already delivered:
You may consider returning it. Tops will be happy to take back the returns only in following circumstances:
i. If the package received in damaged condition.
ii. If the product received is not as per the order.
iii. If the package / product is found to be in defective condition.
iv. If the product received is already expired or has, less than 6 months from the date of expiry.
If you report an issue with the product received by you within 48 hours from delivery, tops may schedule a visit of the Company Employee to your location. Our team will request for certain proofs of damages, wrong item delivered. Or defective condition of package / product. A resolution will be provided based on the evaluation report.
1. Customer Returns will be accepted only if a Concern is raised by the Customer within 48 hours from delivery date.
2. Products marked as "non-returnable" on the product detail page cannot be returned.